Customer Assistance
Need assistance?
To assist you in an expedited manner, we have put together a list of frequently asked questions. You will find the responses by clicking on the questions below. If your question is not listed here then feel free to contact us:

Click here to Chat Live with a Customer Service Representative.

For questions regarding online orders, please call 800.877.2900 to speak with a representative

Customers residing in Texas may call 800.488.8400 for any questions related to one of our MODIA Showrooms in Houston, Dallas, or Austin.

Every aspect of the MODIA | Home Theater Store shopping experience is constantly examined and evaluated…and your feedback is a critical part of our mission of continual improvement. Should there be a question not listed below that you feel would benifit you and our other clients, please click here to submit.

How do I track my order purchased online?

To trace your order, simply find your Order Shipment Notification email or log into your account here and you will be directed to a page where you can trace your shipment directly. If you have your tracking number please see carrier links below to simply enter your tracking number and trace your shipment. If you can not locate your Order Shipment Notification email or your tracking number, please click here.

Common Freight Carriers used by MODIA | Home Theater Store and tracking links are provided below.

To track your R&L Carriers shipment, please click here
To track yoru FedEx shipment, please click here
To track your UPS shipment, please click here

I need my tracking number.

You can find your tracking number in the shipment confirmation email sent by us as soon as your order is shipped. You may call us on 800.877.2900 to speak with a representative or you can email us to support@hometheaterstore.com.

How can I check to see if a item is in stock?

The products with message 'In Stock' with and 'Estimated ship date' written below the product details are available in our stock.

I would like to chat online to a representative.

Need a copy of your invoice?

You may call us on 800.877.2900 to speak with a representative or you can email us to support@hometheaterstore.com.

How can I contact a Sales Representative directly?

For questions regarding online orders, please call 800.877.2900 to speak with a representative or Click here to Chat Live with a Customer Service Representative.

Customers residing in Texas may call 800.488.8400 for any questions related to one of our MODIA Showrooms in Houston, Dallas, or Austin.

What are your Online and Showroom hours of operation?

I would like to subscribe to your Sales & Promotions.

I would like to browse through your Clearance items.

My shipment arrived damaged.  What do I do?

What is your return Policy?

What is your installation policy?

How can I check my order status?

What is your shipping policy?

How do I get my product serviced?

Please call 800.877.2900 to speak with a representative or Click here to Chat Live with a Customer Service Representative.

Customers residing in Texas may call 800.488.8400 for any questions related to one of our MODIA Showrooms in Houston, Dallas, or Austin.

I need some help installing the products I just purchased?

What is the best product to suit my needs?

Please call 800.877.2900 to speak with a representative or Click here to Chat Live with a Customer Service Representative.

Customers residing in Texas may call 800.488.8400 for any questions related to one of our MODIA Showrooms in Houston, Dallas, or Austin.
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