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Customer Assistance

Need assistance?
To assist you in a expadited manor, we have put together the most fequently asked questions below. You will find the responses by clicking the questions below.

Should you not find your question below, you may Live Chat now.

For questions regarding online orders you may also call 800.877.2900 to speak with a representative.

Customers residing in Texas may call 800.488.8400 for any questions related to one of our local MODIA Showrooms in Houston, Dallas or Austin.

Every aspect of the MODIA | Home Theater Store shopping experience is constantly examined and evaluated…and your feedback is a critical part of our mission of continual improvement. Should there be a question not listed below that you feel would benifit you and our other clients, please click here to submit.

How do I track my order purchased online?
To trace your order, simply find your Order Shipment Notification email or log into your account here and you will be directed to a page where you can trace your shipment directly. If you have your tracking number please see carrier links below to simply enter your tracking number and trace your shipment. If you can not locate your Order Shipment Notification email or your tracking number, please click here.

Common Freight Carriers used by MODIA | Home Theater Store and tracking links are provided below.

To track your R&L Carriers shipment, please click here
To track yoru FedEx shipment, please click here
To track your UPS shipment, please click here

I need my tracking number.

How can I check to see if a item is in stock?

I would like to chat online to a representative.

Need a copy of your invoice?

How can I contact a Sales Representative directly?

What are your Online and Showroom hours of operation?

I would like to subscribe to your Sales & Promotions.

I would like to browse through your Clearance items.

My shipment arrived damaged. What do I do?

What is your return Policy?